Anyone who needs to negotiate with customers, suppliers and colleagues will benefit from this enjoyable and stimulating day.

Course Benefits

• Provides powerful solutions to overcome conflict and achieve a WIN-WIN conclusion in any negotiating situation.

Course Programme

• DEFINING THE NEGOTIATING PROCESS
  - Establishing whether a negotiated settlement can ever be achieved
  - The four elements a good negotiator needs to master
  - How to recognise the five classic types of negotiators and deal with each one with confidence
  
• CREATING A SUCCESSFUL NEGOTIATING STRATEGY
  - Using the five essential steps to structure your approach
  - Building a fail-safe planning model to use before and after the negotiating discussion
  - How to establish your settlement range and create fall-back options if things go wrong
  
• PRESENTING A POWERFUL CASE
  - Creating an environment that is conducive to getting agreement
  - Avoiding the classic mistakes that surrender your advantage
  - How to make concessions but still stay in control
  
• DEALING WITH CONFLICT IN NEGOTIATION
  - Confronting aggression and manipulation in negotiations
  - Dealing with deadlock
  - Closing and confirming