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First impressions count and therefore the performance of the receptionist is of major importance to every company.
Course Benefits
- Increased confidence and enthusiasm for the receptionist
- More professional image of your company
Course Programme
- Telephone skills
- Communication skills
- Controlling the call
- Meet & Greet Skills
- Using positive language
- Dealing with the public
- Creating a positive image
- Dress sense and appearance
- Customer awareness
- Assertiveness skills
- Handling difficult customers
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