A positive cash flow is vital for business. This programme imparts the necessary skills to collect outstanding accounts while maintaining good customer relations.

Course Benefits

• Participants will improve their effectiveness through better preparation
• More confidence in dealing with customers
• Course Programmes

• PLANNING THE CALL
  - Checking debtor details
  - Examination of terms
  - Analysing Patterns
  
• MAKING THE CALL
  - Communicating effectively
  - Handling excuses
  - Committing the debtor
  
• FOLLOW-UP
  - Emails and Letters
  - Keeping records
  - Evaluating calls

Case studies and role-play form an important part of this course.