Comments on: Aer Lingus forced into U-Turn

By: Niamh

Niamh — Tue, 06 May 2008 20:42:42 +0000

And their latest stunt. Upping the checked in baggage prices to a minimum of €12 - and their hand luggage limit is still only 6 kg. Most other airlines I’ve flown allow at least 8, or up to 10. Yet another reason I am reluctant to fly aer lingus.

By: Eoin O'Dell

Eoin O'Dell — Mon, 21 Apr 2008 14:24:00 +0000

The legal issues are not as clear cut as either side on this debate would like to believe. As I discuss on my blog, there are, in fact, at least four sets of legal questions here: (i) is there a contract between each of the customers and Aer Lingus; (ii) if so, is it affected by the mistake; (iii) if not, is there a provision in the terms and conditions on which Aer Lingus can rely; and (iv) if not, what remedies are likely to be available to the customers against Aer Lingus? And the answers to these four questions are not entirely straightforward, and the PR solution of offering standard tickets has probably averted several difficult lawsuits.

By: Bren L

Bren L — Mon, 21 Apr 2008 06:59:12 +0000

WHO knows in this day and age of cynical marketing IF the AerLingus ‘fare’ was real or not ?We’ve ALL missed ’special offers’ at some time or another because we thought they were too good to be true ?

The bottom line is that AL had 22,000 UNSOLD seats last summer on the T/A routes, so why not get €5 instead of €0 for these seats ?

Some people are impressed by the idea of travelling in Business class, so let them realise their dream, even if AL B/C wouldn’t be even up to Aeroflot’s Business class !!!!

AND, the cabin crew REGULARILY ‘upgrade’ their friends to business class once the doors are shut before take-off !!!

The National Consumer Agency didn’t do us any favours either when they recommended accepting an inferior offer from AL - WHAT did AL offer the NCA people to get them to issue such consumer-unfriendly advice ????

By: Des

Des — Sat, 19 Apr 2008 23:49:55 +0000

I don’t understand this - most folk who booked knew that the fare was an error.

I’m saddened that Aer Lingus felt the need to bow to public pressure. We can be damn sure that Ryanair wouldn’t have - they’ve consistently refused to pay back taxes and charges on un-travelled flights.

It seems that because Aer Lingus still has state involvement it is beholden to public pressure to “do the right thing” even when its at a considerable cost.

Does everyone forget that Aer Lingus gives wheelchairs for free but Ryanair asks everyone to pay towards them ?

Is the entire media in such a thrall to Ryanair that it has to repeat all of its utterances with nary a contradictory word ?