Comments on: No budging on car park ticket

By: Laura

Laura — Mon, 01 Sep 2008 16:44:28 +0000

I don’t usually shop in Tesco, but was there this weekend.
The situation with the check out and the 2 euro parking ticket still is the same. They have signs up, but you are so busy following prompts that you don’t even notice them, let alone read them. Added to that, it is black print on a red background.
I fell into the same trap. So, I returned all my groceries and checked them out again and had my ticket validated. Their payment for the car park amounted to four euro which was deducted from my shopping bill. When I put the ticket in the machine and paid, it was only two euro. It seems crazy that Tesco will happily tie up their customer service staff to scan all of someone’s groceries, but can’t have a petty cash box with 2 euro coins in it for all the self-service checkouts that don’t prompt you to scan your parking ticket prior to payment.

By: Christine

Christine — Tue, 08 Jul 2008 14:18:46 +0000

Well done Anna. I never go near Tesco, especially the one in Ballybrack which was much worse AFTER it had been “refurbished”. What i don’t understand is why tesco here is so bad, i am English and when i was living in England Tesco was the best place to shop. Always clean and heres a novelty, the fruit & veg were fresh!

By: Ambrand.com

Ambrand.com — Mon, 05 May 2008 21:39:39 +0000

Ah the “my hands are tied” chestnut. I have worked in a large organisation that had a similar carpark validation system. It was installed by “head office” and to ensure the workers like myself didn’t give free parking to friends a ticket could only be validated after a sale of a certain value (I think it was EUR 20) was made. From time to time a customer would only mention their parking ticket after they had left the counter, or even the shop and we could not do anything. I used to leave people out with my own ticket because the shop was fairly small and I knew customers would appreacite it, but I can see how in a large business like tesco the manager is not going to bend overbackwards to help a single customer, there are plenty more fish in the sea, plus why should he jeopardise his job by leaving the floor. So we must play devils advocate here.

By: Serial Complainer

Serial Complainer — Tue, 01 Apr 2008 15:44:02 +0000

If there is just one exit, she could have had more fun if she drove her car up to the car park barrier, with all her shopping, and just sat there (blocking all other traffic) until they lift the barrier. They would soon find a way to override the computer system.

By: Paul Smyth

Paul Smyth — Tue, 01 Apr 2008 08:57:36 +0000

Tescos have the rudest most unfriendly staff of all the supermarkets in Ireland and as a result I avoid them. Their automated checkouts seem to have been designed to be as user unfriendly as possible, especially the aggravating mock -cheerful British accent constantly telling you to ‘Scan your next item!’ like an adult scolding a child. Ugggh! Don’t even get me started on the amount of items that seem to be permanently out of stock.

Tescos - the worst shopping experience in Ireland.

By: Breda

Breda — Mon, 31 Mar 2008 19:50:39 +0000

Anna Lester is my new hero. If we were all made from the same stuf as her customer service in Ireland would be so much better. Tesco and everybody else gets away with treating their customers like dirt because in the vast majority of cases, people with complaints just walk away because they haven’t the nerve to stand their ground or just can’t be bothered with the hassle. Only a small number go to the trouble of contacting price watch and very very few do what Anna Lester did.

By: Steve K

Steve K — Mon, 31 Mar 2008 15:19:21 +0000

Don’t get that at my local Lidl’s. Bet you don’t get spoken to in Polish at the checkout at Tesco’s, either.

By: Adrian

Adrian — Mon, 31 Mar 2008 14:23:10 +0000

Fair play to Anna. I really admire the fact that on principle, irrespective of the amount involved, she stood her ground. More people need to do the same. Come on Tesco, you can do much better than that.

By: David Greene

David Greene — Mon, 31 Mar 2008 13:33:31 +0000

Great to hear Anna stood her ground.

What is it with tesco these days. Abysmal customer service, dirty shops and usually out of stock from my own experience. I dont remember them being always this bad?!

By: laura

laura — Mon, 31 Mar 2008 12:54:21 +0000

Great story! Hats off to Anna Lester. But it goes to show how much money Tesco are making in Ireland from the people who choose to put up with their terrible customer service and dreadful stock control. One customer returning everything means nothing to them! Neither does the fact that they often lose customers due to their empty vegetable shelves.