Comments on: Online purchase, offline delivery

By: Peter G

Peter G — Mon, 12 Nov 2007 21:41:03 +0000

My experience with online shopping from US websites is somewhat different. Most deliveries are by DHL. DHL has, on EACH occasion, collected ALL charges and duties due (which is fine and proper). But the last time they delivered, I paid the courier by cheque (which was cashed) but shortly after, I received a note from a debt collection agency asking me for the €7 that was owing - even though it had already been paid immediately on delivery. I have asked the US sender to change the courier so the mail arrives by An Post which in my experience offers a far superior and more courteous service.

By: Mike Forum

Mike Forum — Thu, 14 Jun 2007 09:50:32 +0000

I have on my desk this morning SEVEN pieces of mail, none of which are addressed to this estate, let alone this address. Every week we get at least one and often more letters for adresses miles from here, which do not resemble our address in any way. I have contacted An Post (writing and phoning) on numerous occasions about this and about leaving a “collection card” for packages when we’re at home. No change. They have gone from bad to worse in recent years.

By: Dermo

Dermo — Tue, 12 Jun 2007 19:47:44 +0000

A good friend in U.S. got another friend in Germany to send me a present in Dublin.It never arrived. Many monthes later whilst visiting Las Vegas I was delighted to recieve the missing parcel. It was marked “Not known at this address” and forwarded to U.S. Well,I am the youngest of seven and have personally lived at that address for 48 years and the rest of my family for longer. The correct address was clearly visible on the parcel.

By: Conor

Conor — Sat, 09 Jun 2007 09:35:42 +0000

The same thing happened to me on numerous occasions. When I complained at the sorting office where I went to pick up the parcels, the supervisor acknowledged that this was not the first time and the the postman would be disciplined. They have no right opposing competition in the sector when their own service is so appalling.

By: Mary

Mary — Tue, 05 Jun 2007 14:16:21 +0000

Exactly like the previous comment, I live in Dublin city centre, in an apartment building, and now have everything delivered to work instead, as I seem to have a better chance of receiving it! An Post has NEVER tried to deliver a parcel to me, always leaving their collection card instead - and worse than that, twice (that I know of), they actually returned parcels to their original senders, with a sticker saying we no longer lived at this address!! In both instances, I hadn’t received any notification of attempted delivery. I complained but was informed that it was “impossible” that this would have happened!

By: Joseph

Joseph — Tue, 05 Jun 2007 12:46:20 +0000

I live bang in the centre of Dublin city centre and I’ve given up buying things off the internet for this reason. An Post only brings a card saying I can collect the item from their office, I was home every time they called and they made no effort to get in touch! I’ve no idea how to contact them about this.

By: David

David — Thu, 31 May 2007 13:20:42 +0000

Well, i hate to go with the other side of the scale… But, i live in North Dublin, and twice [once for me, another for a present for a friend] i had a LARGE book delivered to me, The Complete Calvin & Hobbes. It’s a bulky, hardback, heavy and not a comfortable thing to carry.
Both times, and trust me i felt guilty the second time after i discovered what it weighed, these were delivered to my house with no hassle.

By: Ronan

Ronan — Mon, 28 May 2007 09:16:36 +0000

I live in a new development on the northside of Dublin. I’m convinced that I’m only getting my post about 3 days out of 5 each week. It seems to me that An Post are holding mail for a couple of days to make it “worth their while” making the trip to my development to make deliveries. No wonder their ontime delivery numbers are so bad - they’re not even trying.