Comments on: Not keen on Ikea

By: Sarah

Sarah — Sat, 16 Aug 2008 13:28:58 +0000

We wentto Ikea Belfast in May to order our Tyosand L shaped sofa bed (€1,636) for our new apartment, great. We were told it would be delivered at the end of July, no problem. I then get a call to say it will be September, bit annoying but ok. Get another call to say it will be October, getting frustrated. Have now been told (after weeks of me having to call them, waiting on hold for 20 mins each time) - that it might be November but they can’t guarantee that it will even be here by then… get a voicemail yesterday from Ikea to say that there’s a delay with the footstool untill Nov 25th but that they will deliver the sofa before then to speed up the process…. finally!! They give me a number to callback (the same one I’ve rang countless times before, on hold for the usual 20 mins then someone answers… can’t find my order, try my name, my boyfriends name, spell both names a few times, can’t find it. spell it again and miraculously he finds it… no record of the voicemail that was left yesterday… it will be Nov at the earliest. Getting extrememly p*ssed off at this satge, he won’t put me on to a manager… he rings this infamous ‘customer solutions dept’ (that you cannot ring urself, you just wait for them to call you which never materialises) - so still haven’t gotten anywhere with these brainless idiots! was tempted to cancel a few times, to be told iI would be waiting 5-10 days for a refund!! unbelievably bad service! so I am alledgedly goin to get a call from them tomorrow…. ya I’m sure! Anyone else have a similar problem??

By: bob

bob — Fri, 23 May 2008 19:28:22 +0000

she should have bought irish, or at least off an irish retailer. delighted she got stung.

By: S. O' Donnell

S. O' Donnell — Tue, 29 Apr 2008 11:49:02 +0000

I got all our bedroom furniture and kitchen plus other bits and bobs, including glassware from Ikea Edinburgh. Our kitchen which included a Whirlpool ceramic hob, Oven and Extract Canopy as well as solid oak work top worked out at half the price of what we were quoted in Dublin for a much lesser quality and not including the Whirlpool appliances. They wre delivered on time and were in perfect order so all I can say is that our Ikea experience was a very happy one!

By: Pat Fahy

Pat Fahy — Wed, 16 Apr 2008 15:04:55 +0000

We just got several wardrobes and a kitchen table and chairs from IKEA belfast, delivered to Dublin. The charis had incorrect components in the packs.
The delivery van crashed and several of the parts were broken. Then the replacements were out of stock.
The delivery company hardly ever answer the phone or call when the say they will. Then they delivered
wrong parts. It has dragged on for 5 weeks now and just today they failed to show up as promised. I could certainly not recommend for anything you cannot collect in one go yourself. All we have now is a couple of incomplete wardrobes and chairs.
You cannot ring the store, just a call centre in the UK. Parts show up as in stock on the website when they are not in stock. This has been en expensive headache. No apology or compensation forthcoming.

By: Aine Spriesle

Aine Spriesle — Thu, 20 Mar 2008 22:23:24 +0000

We have had a pleasure dealing with company called UCS Express Deliveries (www.ucsireland.net) who delivered and assembled our very large IKEA Edinburgh order within a week from placing the order at a very reasonable rate of Euro 85 + 10% of the value of goods!

By: Liam.

Liam. — Thu, 06 Mar 2008 18:52:31 +0000

IKEA Belfast is just what I wanted,Only problem is it’s so far away,I did a search and found a company (Ace Assembly)who would do everything for me,helpful and very reasonable rates.I would also recommend.

By: Ciaran

Ciaran — Thu, 06 Mar 2008 01:33:44 +0000

we had two rooms left to kit out in our new home and in fairness we found exactly what we wanted in Ikea Belfast, the only problem was getting it home and assembled. We just hadn’t the time ourselves, but we came across a company called Ace Assembly which shopped, delivered and assembled everything for us at a fair enough price. Would recommend checking out there web site if you need help getting anything from Ikea with out going there yourself or if it`s just an assembly job you need done, there very helpful. There web address is www.aceassembly.ie

By: Cath

Cath — Sun, 17 Feb 2008 13:53:42 +0000

Ikea is great for anyone wanting to furnish a room or a home on a budget. If you choose carefully and assemble correctly there is no reason why it shouldn’t last. Furniture in Ireland can be very expensive and Ikea is a great way of injecting some style without breaking the bank. Mix and match cheap items from Ikea with some expensive items and you’ll get an overall great effect. We bought several items including wardrobes. They cost in the region of €700.There was some work involved but they are worth the effort. Would highly recommend the delivery service from Edinburgh. It was efficient and exact. Ikea Belfast now delivers to Dublin from £100 and elsewhere from £150. The only thing is you have to go there and pick all the items yourself. Edinburgh will do it all over the internet and phone. Great shop and can’t wait until it comes to Dublin.

By: Lisa

Lisa — Tue, 08 Jan 2008 16:56:26 +0000

we went up to Belfast for the weekend to check out IKEA as we are building a new house and I wanted to see their furniture for myself to decide whether it would be an option for us. We’ll pass!! Most of the furniture and fittings are so flimsy that I doubt they could last 5 weeks let alone 5 years! Some of the bedlinens were beautiful but very expensive when you did the conversions. I picked up a few kitchen gadgets that I’m happy with and the children’s high vis vests were great value at about 5 euro each. I was particularly interested in the storage units, especially the wardrobe interiors that could be used in a walk in wardrobe-some of the ideas were very clever, like the tousers rack and shoe shelves and the full length sliding mirror but the base units were expensive for their quality and my husband will be able to make the same thing in solid wood for a fraction of the price. It was good to go and see what all the hype is about but I am left wondering why there is such a hype in the first place. Ideal for a student flat but I’ll be sticking with local furniture shops, auctions and second hand/antique sales rooms for my home.

By: Conor

Conor — Tue, 08 Jan 2008 13:55:07 +0000

Paul - They do deliver to the south by all accounts.