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May 14, 2008 		TODAY CLASSIFIEDS SERVICES Irish Times

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Subscription and site navigation

  • What is included in my subscription for ireland.com Premium Content?
  • How will I access premium areas after subscribing?
  • When will my subscription start and finish?
  • Does the 24 hour subscription start immediately?
  • Will I be reminded before my subscription expires?
  • When is ireland.com updated?
  • How can I make ireland.com my homepage?
  • What type of customer support shall I receive?
  • What precautions does ireland.com take to secure my privacy?
  • Are other sites charging for premium areas of their sites?

    What is included in my subscription for ireland.com Premium Content?
    A subscription to ireland.com Premium Content gives you access to the ireland.com website for the duration of your subscription. It provides full access to the daily online version of The Irish Times newspaper (including Crosswords), full access to ireland.com’s Breaking News service, and complete access to our fully searchable archive of articles dating back to 1996. Non-subscribers will only have limited access to these areas.

    How will I access premium areas after subscribing?
    At registration, you will be asked to choose a username and password which you will be prompted for when you attempt to view premium areas of ireland.com. Following subscription to 24 hour access via SMS you will be sent a code to your mobile, which you will be prompted for when you attempt to view Premium Content areas. You will be able to log in from any computer connected to the Internet. However, you will only be able to maintain one session at a time. It is not possible to log in simultaneously at different computers.

    When will my subscription start and finish?
    An annual subscription is valid for one year (365 days) from the date of subscription. A monthly subscription is valid for 30 days from and including the date of subscription. A weekly subscription is valid for 7 days from and including the date of subscription. A 24 hour subscription is valid for 24 hours from the time you first enter the access code on ireland.com.

    Does the 24 hour subscription start immediately
    The 24 hour subscription is activated the first time the code is entered on ireland.com. The subscription will then be valid from the time it is activated for 24 hours. The subscription must be activated within seven days of being received.

    Will I be reminded before my subscription expires?
    You will be reminded with emails and messages at login when your account is due for renewal. These reminders will include links to the renewal area in ‘My Account’. If you have purchased an auto-renewing subscription you will receive emails before a renewal payment is processed. You will not be reminded of expiry if you have purchased a 24 hour subscription.

    When is ireland.com updated?
    ireland.com’s breaking news service is updated constantly from 6.30 a.m. until 10 p.m. daily. The Irish Times newspaper is published on the website each morning at approximately 4 a.m., Monday to Saturday.

    How can I make ireland.com my homepage?
    Here's what to do:
    Netscape Communicator 4.x
    Click "Edit" on the menu bar at the top of the window.
    Select "Preferences..." from the bottom of the pull-down menu.
    Select "Navigator" from the left hand panel.
    Click on the circle next to "Home Page" in the top right box.
    In the "Home Page" box, type our URL (http://www.ireland.com) in the text entry box.
    Click OK.
    Microsoft Internet Explorer 4.x or higher
    Go to our URL (http://www.ireland.com).
    Click on "View" (Internet Explorer 4.x) or "Tools" (Internet Explorer 5.x) on the menu bar.
    Click on "Internet Options".
    Select the "General" tab.
    Click the "Use Current" button under "Home Page" and then click "Apply".
    AOL Web Browser
    Add Starting Page as your start page by clicking "Preferences"
    Change the Home Page location to our URL (http://www.ireland.com).

    What type of customer support shall I receive?
    Customer Support is available via email at services@irish-times.com
    We will endeavour to respond to your query within 24 hours, excluding weekends and bank holidays.

    What precautions does ireland.com take to secure my privacy?
    ireland.com is committed to your privacy. We do not pass any personal information about our customers to any third parties. Your email address will only be used by ireland.com, The Irish Times or selected advertisers to send marketing messages if you have chosen to opt in to our marketing database and specifically requested that we do send such messages. Please click here to read our privacy policy

    Are other sites charging for premium areas of their sites?
    The decision to charge for Premium Content is part of a growing trend amongst content-driven websites all over the world to introduce subscription models for premium services. Numerous other websites, including the Irish News, Salon.com, Financial Times, and the Wall Street Journal now charge for access to their online content. Some articles on the subject include:

    Payments and Charges for Premium Content

  • What are the subscription rates?
  • Do I have to pay for access to the archive?
  • What parts of ireland.com are free to non-subscribers?
  • Is there a discount for educational institutions, companies, or groups?
  • Is there a discount for students, OAPs or the unemployed?
  • How can I pay for my ireland.com Premium Content subscription?
  • Is your online payment facility secure?
  • Will my credit card information be stored by ireland.com?
  • What if I wish to receive a refund after my subscription has commenced?
  • What is an auto-renewing subscription?
  • Can I cancel my auto-renewal agreement?
  • Can I buy an annual subscription without it being set to automatic renewal?
  • How do I view and/or edit my currently active billing information?

    What are the subscription rates?
    An annual subscription costs Eur 79, while weekly or monthly subscriptions cost Eur 7 and Eur 14 respectively. A 24 hour subscription costs Eur 2 plus the cost of a standard SMS. The charge is effective upon delivery of the access code.

    Do I have to pay for access to the archive?
    You may conduct searches in the archive area for free, and view summary lines of all the articles listed. However, to read the full content of the article subscription is required. For research purposes or one-off requirements the most suitable options are a 7- day subscription for Eur 7 or a 24 hour subscription for Eur 2.

    What parts of ireland.com are free to non-subscribers?
    The ireland.com homepage, a number of the Irish Times articles, the top headlines in Breaking News, special news-driven or feature sites, such as Budget 2006, the Jobs, Property and Motoring sections, Sudoku, Birth, Marriage and Death notices, and the Ancestors site are free to view.

    Is there a discount for educational institutions, companies, or groups?
    Yes. The Educational and Corporate Premium Content information is displayed here
    For more information, please email corporate@irish-times.com

    Is there a discount for students, OAPs or the unemployed?
    No. We currently do not offer discounts to any of these groups.

    How can I pay for my ireland.com Premium Content subscription?
    You may pay for your subscription online by credit card (Visa, Maestro) or debit card (Laser and Switch) only. The 24 hour subscription payment via SMS will be charged to your mobile phone. The charge is effective upon delivery of the access code. Alternatively, you may pay for your subscription by sending a cheque/bank draft to: Subscriptions Dept., 4th Floor, Ballast House, Aston Quay, Dublin 2, Ireland.

    Is your online payment facility secure?
    ireland.com’s payments are handled by WorldPay, who use state-of-the-art security tools and techniques to ensure that your online payment is completely secure. When you enter your credit or debit card details, a secure link is set up between your browser and WorldPay. If you would like more information, please visit http://www.worldpay.ie/.

    Will my credit card information be stored by ireland.com?
    No. ireland.com does not maintain any record of customers’ credit card details.

    What if I wish to receive a refund after my subscription has commenced?
    We do not offer any refunds. Please refer to the Terms and Conditions of use agreed to when subscribing.

    What is an auto-renewing subscription?
    For your convenience, you can choose to automatically renew your annual subscription to ireland.com at the end of the subscription term. This service is provided to ireland.com subscribers to ensure uninterrupted access to Premium Content. This is an Internet-based equivalent to traditional standing order and direct debit facilities.
    To confirm the auto-renewal date of an active subscription please login at http://scripts.ireland.com/user/subscriptions/

    Can I cancel my auto-renewal agreement?
    Your auto-renewal agreement can be cancelled by visiting our payment provider, WorldPay, at https://support.worldpay.com/shopper/ and altering your account settings. Please refer to your WorldPay transaction receipt, which you received by email upon subscription, for details of your WorldPay account (a WorldPay account is created for you when you subscribe to ireland.com). Your subscription will then expire rather than automatically renew.

    Can I buy an annual subscription without it being set to automatic renewal?
    Yes, auto-renewal is optional. Upon registration you are given the choice to auto-renew your subscription.

    How do I view and/or edit my currently active billing information?
    To change your billing details visit our payment provider, WorldPay, at https://support.worldpay.com/shopper/ and alter your account settings. Please refer to your WorldPay transaction receipt for details of your WorldPay account (a WorldPay account is created for you when you subscribe to ireland.com).

    Renewing your Premium Content account

  • How do I renew my subscription?
  • I can’t renew my subscription. Why not?
  • Can I pay by cheque or money order?
  • I have subscribed to 24 hour access but have not received the access code yet to my mobile.

    How do I renew my subscription?
    You will be able to renew your subscription from 30 days prior to the account expiry by logging in at My Account and selecting ‘Renew’. To resubscribe to 24 hour access text DAYSUB to 57802.

    I can’t renew my subscription. Why not?
    If you do not seem to be able to renew your subscription, it is probably because it's not due for renewal yet. Your renewal period does not open until 30 days before the account expiry.

    Can I pay by cheque or money order?
    Yes. During the subscription process you will be given the option to send a money order / cheque as an alternative to making a purchase online.

    I have subscribed to 24 hour access but have not received the access code yet to my mobile.
    If you are out of mobile network coverage or if there is insufficient credit on the mobile an instant reply containing the code will not be received.

    Technical Issues

  • I cannot log into ireland.com. Why not?
  • What are session cookies?
  • How do I check if my cookies are enabled?
  • How do I enable session cookies on another browser?

    I cannot log into ireland.com. Why not?
    There are a number of reasons why you may be having difficulty with access. Please ensure that you are using the correct log-in information. Note that the password field is case sensitive and these details should be entered exactly as they were at registration. If your problem seems to be cookie-related, please refer to our documentation to enable cookies on your computer. If you continue to have problems, please email details of the issue to our Technical Support team at tech@irish-times.com

    What are session cookies?
    A cookie is a small piece of information stored at your browser to authenticate and authorise your browser and its current session to our systems. ireland.com use cookies to maintain your login sessions as well as keeping your preferences. Most browsers have the option of either accepting all cookies, showing an alert before accepting a cookie, or not accepting cookies at all. Our systems require cookies to be turned on and your browser must be set to accept our cookies. Instructions on how to enable cookies on your particular browser can be found here

    How do I check if my cookies are enabled?
    When you log into ireland.com, our systems will automatically check your cookie settings and prompt you to enable them if they are disabled. If you would like to check this in the meantime, simply please refer to our cookie check page

    How do I enable session cookies on another browser?
    You will find comprehensive instructions for enabling cookies on most common browsers by refering to our documentation to enable cookies on your computer. If you are using an alternative web browser, please email the specification with a request for cookie-enabling instructions to our Technical Support team at tech@irish-times.com

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