Customer Service Policy

ireland.com's policy, particularly with regard to our premium customers, is to support and enhance the high quality of our online services through courteous, thoughtful and timely customer care. We are committed to responding to email or telephone queries quickly, efficiently and knowledgeably, and to reviewing our services and strategies on an ongoing basis in response to customer feedback.

Customer Service Commitments

• We will efficiently and rapidly deal with and resolve any queries or issues that you may have.
• We will treat you with courtesy and professionalism at all times.
• Knowledgeable staff members, who have been trained to deal with your queries, will assist you.
• We will regularly keep you informed and updated with regard to our services and any developments which affect you.
• All information gathered on our customers will be held in the strictest confidence.